Terms of Service

# ShakeSERP Terms of Service **Version: 2026-08-01 · Provider: Area81 Solutions AB (org.nr [ORG-NR]), Sweden ("Area81", "we")** ## 1. The Service ShakeSERP is a content and search-visibility platform for agencies and for businesses purchasing directly ("Customer", "you"). Where the Customer is an agency, "end client" refers to the businesses it registers; where the Customer purchases directly, the Customer is its own end client and the agency-related provisions apply to it directly. For each end client the Customer registers, the Service: (a) sends short monthly expert interviews by email via passwordless links; (b) generates draft articles from the interview answers using third-party AI models; (c) publishes articles to the end client's WordPress site via a connector plugin the end client installs; (d) measures search-engine positions, aggregate website traffic, Google Search Console data (where the Customer connects it) and citations by AI answer engines; (e) provides progress reports and a billing/credit ledger. ## 2. Account, acceptance and versions Creating an account requires explicit acceptance of these Terms; the accepted version and timestamp are recorded. If the Terms change materially, continued use requires acceptance of the new version at next login. Only authorised representatives of the Customer may accept. ## 3. Customer responsibilities The Customer (a) has obtained the right to act for each end client it registers, including sending interviews to the named contact person, publishing to their website, and connecting their Google Search Console; (b) is responsible for the accuracy of end-client information; (c) will present the End-Client Privacy Notice (see Privacy Policy §8) to each end client before their first interview; (d) will not use the Service to publish unlawful, misleading or infringing content. ## 4. AI-generated content Articles are AI-generated drafts built on the expert's own answers. **The Customer (or its end client) reviews and is responsible for all published content.** We do not warrant rankings, citations by AI engines, or traffic outcomes; search results depend on third parties we do not control. ## 5. Credits, fees and billing Service consumption is measured in credits (one credit = one interview→article cycle). Credits are granted via Stripe subscription payments or manual invoicing as agreed. The platform may run additional cycles ("boosters") at no extra credit cost at our discretion; these never create additional charges. **All fees are stated excluding VAT**; VAT is added at the applicable rate at payment (reverse charge applies for EU business customers with a valid VAT number). Unused credits from a terminated subscription expire [30] days after termination unless otherwise agreed. Fee changes are announced at least [30] days in advance and never apply retroactively within a fixed term (§5a). ## 5a. Subscription plans and fixed terms (bindningstid) The Service is offered on a rolling monthly plan or on fixed terms of 6 or 12 months at a reduced monthly fee. **On a fixed-term plan, payment remains monthly but the agreement is binding for the chosen term**: the Customer may request cancellation at any time, and it takes effect at the end of the fixed term; monthly fees remain payable until then. On the rolling plan, cancellation takes effect at the end of the current billing period. The chosen term, its start date and its end date are shown in the Customer's portal at all times. For manually invoiced customers, the agreed term and fee are recorded at provisioning and any extension is agreed in writing (email suffices) before being registered on the account. After a fixed term ends without a new agreed term, the subscription continues as rolling monthly at the then-current rolling rate unless terminated. ## 6. Third-party services The Service relies on sub-processors and third-party APIs (see Privacy Policy §6): hosting (Supabase, EU-Frankfurt), email (Brevo, EU), AI models (Anthropic), embeddings (Voyage AI / MongoDB), search data (SerpAPI), AI-engine citation checks (e.g. Perplexity), payments (Stripe), and Google Search Console (only where the Customer connects it). Their availability may affect the Service; we are not liable for third-party outages beyond re-performing affected work. ## 7. Intellectual property Generated articles belong to the Customer's end client upon publication. The interview answers remain the end client's information; we process them only to provide the Service (including a per-client retrieval memory used solely for that same client — see Privacy Policy §5). The platform, its software and models of operation remain Area81's property. We may use aggregated, anonymised statistics that can never be traced to a client to improve the Service and, only with prior written consent, in benchmarks. ## 8. Data protection Processing of personal data is governed by the Privacy Policy and, where we act as processor for the Customer, the Data Processing Agreement (DPA), both incorporated into these Terms. ## 9. Term and termination Subscriptions run in 6-month periods unless otherwise agreed. Either party may terminate for material breach uncured within 30 days of written notice. Upon termination we delete or return end-client personal data per the DPA; the Customer may export reports before the effective date. ## 10. Liability Except for intent or gross negligence, total liability is capped at the fees paid in the 12 months preceding the claim; neither party is liable for indirect damages (lost profits, lost data restorable from backups, goodwill). Nothing limits liability that cannot be limited under Swedish law. ## 11. Governing law and disputes Swedish law governs. Disputes are settled by Swedish courts with Stockholms tingsrätt as first instance, unless mandatory law provides otherwise. *Contact: [legal@area81.se] · Area81 Solutions AB · https://area81.se*